Shipping Policy

At Avepower, we aim to provide reliable and efficient shipping for every order. This Shipping Policy explains how we process, ship, and deliver orders placed through the Avepower online store.

1. Shipping Destinations

Avepower currently ships to selected countries and regions, including the United States, Germany, France, the United Kingdom, Australia, and other supported destinations.

Available shipping options and delivery times may vary depending on the destination, product availability, warehouse location, and shipping restrictions.

If your country or region is not available during checkout, please contact us to confirm whether shipping can be arranged.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally be processed on the next business day.

Processing time may take longer during:

• Major holidays

• Promotional events

• High-volume sales periods

• Warehouse inventory transfers

• Unexpected logistics disruptions

If there is a significant delay in processing your order, we will make reasonable efforts to provide an update.

3. Shipping Time

Estimated delivery time depends on the destination and shipping method selected at checkout.

Typical delivery estimates may include:

These delivery times are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary due to the carrier, destination, customs processing, weather, holidays, or other circumstances outside our control.

4. Shipping Costs

Shipping costs are calculated based on the destination, order size, shipping method, and other applicable factors.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

From time to time, Avepower may offer free shipping promotions for selected products, destinations, or order values. Any applicable free-shipping conditions will be displayed on the website or during checkout.

5. Warehouse and Shipping Location

Depending on product availability and destination, your order may be fulfilled from an Avepower warehouse or fulfillment location serving your region.

The warehouse used for your order may vary based on inventory availability and shipping efficiency.

Orders may therefore be shipped from different locations depending on the product and destination.

6. Order Tracking

Once your order has been shipped, we will provide tracking information when tracking is available.

You can use the tracking number provided by us to check the latest shipping status through the applicable carrier.

Please allow some time for the tracking information to become active after the package has been handed over to the carrier.

7. Shipping Delays

Although we work with shipping carriers to provide reliable delivery, some delays may occur due to circumstances beyond our control, including:

• Severe weather

• Natural disasters

• Public holidays

• Carrier delays

• Customs inspections

• Transportation disruptions

• Incorrect or incomplete delivery information

• High shipping volumes

• Other unexpected events

Estimated delivery times do not include delays caused by customs or circumstances outside Avepower's reasonable control.

8. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, or other charges may apply depending on the destination country and local regulations.

Unless otherwise stated during checkout, these charges are generally the responsibility of the customer.

Avepower does not control customs procedures or the amount of any applicable import duties or taxes.

Customers are responsible for providing accurate shipping information and complying with applicable import requirements in their destination country.

9. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please contact us as soon as possible if you notice that your shipping address is incorrect.

If an order has not yet been shipped, we will make reasonable efforts to update the shipping information.

Once an order has been shipped, we may not be able to change the delivery address.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be shipped again.

10. Lost or Missing Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please first check:

• Your mailbox or delivery area

• With household members or neighbors

• With the building reception or property management

• The delivery information provided by the carrier

If you still cannot locate the package, please contact us and provide your order number and tracking information.

We will work with the applicable shipping carrier to investigate the delivery status.

11. Damaged Packages

If your package arrives visibly damaged, please take photos of the package and product before disposing of any packaging materials.

Contact us as soon as possible with:

• Order number

• Photos or videos of the package

• Photos of the damaged product

• A description of the damage

We will review the situation and work with you to determine an appropriate solution.

12. Lithium Battery Shipping

Avepower power banks contain rechargeable lithium-ion batteries and may be subject to specific transportation and shipping regulations.

Shipping methods and available destinations may therefore vary depending on the product and destination.

Customers should not attempt to arrange unauthorized transportation or return shipments for power banks without first contacting Avepower.

For product returns or warranty claims, please contact us before shipping the product so that we can provide the appropriate instructions.

13. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

We will try to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the order may need to follow our applicable return procedure.

14. Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Avepower

Email: info@avepower.com
Hotline: +86 199 2513 7932

Office Address:
Unit C, 15th Floor, Building A, South China Digital Valley, Huanan Road, Minzhi Street, Longhua District, Shenzhen, Guangdong, China

Our customer service team will assist you with your shipping-related questions and provide available information about your order.